{"id":192907,"date":"2022-03-27T09:53:53","date_gmt":"2022-03-27T13:53:53","guid":{"rendered":"https:\/\/mafw.org\/?page_id=192907"},"modified":"2023-06-10T16:38:48","modified_gmt":"2023-06-10T20:38:48","slug":"engaging-a-tour-vendor-in-the-developing-world-revised-march-2022","status":"publish","type":"page","link":"https:\/\/mafw.org\/staging\/engaging-a-tour-vendor-in-the-developing-world-revised-march-2022\/","title":{"rendered":"Engaging a Tour Vendor\u00a0in the Developing World\u00a0(Revised\u00a0March,\u00a02022)\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Cycling in the Developing World poses unique challenges. &nbsp;Things we take for granted \u2013 quality medical care, reliable electrical power, air conditioning, stool-type toilets \u2013 are often entirely missing. &nbsp;Adaptation is required: if you have to use a slit toilet at night in the dark, make sure that your pockets are secure. &nbsp;Nothing that leaves your possession will ever return to you! &nbsp;(And if it did, you wouldn\u2019t want it.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But, Developing World cycling offers great rewards. &nbsp;It is unearthly to see fog settle onto Burma\u2019s Irrawady River from the top of an ancient temple while listening to chanting from two nearby temples. &nbsp;It is eye-opening to learn about the matriarchal Mosuo people of Lugu Lake in China and their tradition of \u201cwalking marriage\u201d. &nbsp;And it is an experience of a lifetime to visit the great Dzongs in Bhutan and to see the colorful festivals held there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you find the prospect of Developing World cycling attractive, I hope this article will prove useful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"s2\">P<\/span><span class=\"s2\">reliminary <\/span><span class=\"s2\">N<\/span><span class=\"s2\">ote<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are all accustomed to looking for reviews on the internet. &nbsp;The internet can be a useful information source, but some vendors pay services to load review sites with convincing positive reviews. &nbsp;And some customers use bad reviews as extortion tools. &nbsp;For these reasons, I use review sites only as a starting point. &nbsp;I don\u2019t engage a vendor unless I have personally interacted with them &#8211; extensively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"s2\">Initial Dealings<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I approach vendor due diligence as a two-way process. &nbsp;In my initial e-mail contact, I introduce myself and my group. &nbsp;I tell the vendor our ages, occupations, prior experience, and our desired level of difficulty. &nbsp;If there is information I presently lack (the exact number of people in the group, the exact duration and character of the custom trip we seek) I identify it. &nbsp;And if I have specific questions (e.g. how long and steep are the toughest climbs? will we have GPX files and when will we get them?) I ask them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I do this so my business relationship with the vendor starts out on the right foot. &nbsp;Vendors need to field hundreds of inquiries from people who are not serious and who are basically looking for free advice and information. &nbsp;Although vendors know they need to respond to these inquiries, they hate the waste of time involved. &nbsp;A vendor who gets my email knows that I am serious. &nbsp;(S)he prioritizes getting back to me with detailed answers and assigns a high priority to interacting with me.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These initial dealings are particularly important when dealing with a Developing World vendor. &nbsp;In the Developing World, economic security is nonexistent. While the great bulk of tours occur during high season, vendors receive deposits and advance payments during the low and shoulder seasons. &nbsp;Those funds are not held in escrow; vendors live on them until high season arrives. &nbsp;An obviously serious inquiry is an opportunity to collect valuable funds in the near term, and often gets an almost instantaneous response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Significantly: I use this preliminary step to determine whether the vendor and the proposed tour are sufficiently promising to justify due diligence. &nbsp;If something about the vendor or tour doesn\u2019t work for me, I let the vendor know and I go on to another. &nbsp;But if it seems like things might be good to go, I explicitly advise the vendor and commence the diligence step.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"s2\">Diligence<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A personal bias: I favor itineraries that are constructed by small local firms and that are led by local people. \u00a0But, whether you use a hyper-local firm like Bike China Adventures or a large-ishfirm like Grasshopper Adventures, I find two factors determinative:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Whether the firm uses only freelance guides; and<\/li>\n\n\n\n<li>Whether the firm will identify the specific guide for my tour and will provide references for that specific guide.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not feasible for a firm to retain a completely full-time guide roster. &nbsp;During high season, customer demand is intense and a vendor needs every guide it can get, while low season customer demand is minimal. &nbsp;It would make no sense for a firm to support a high season payroll during the low season. &nbsp;But, a good firm will keep one or two good guides working steadily, while using favored part-timers during high season.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Firms that rely exclusively on part-time freelance guides have high turnover, and the best guides leave most quickly to work for more generous and reliable employers. &nbsp;This increases the likelihood that the remaining guides will be suboptimal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, the success of your trip will depend almost exclusively on the competence of your guide. &nbsp;And, you may seek a guide with particular qualities (e.g. knowledge of local history; female cyclists may want a female guide). &nbsp;It\u2019s not enough to check out your tour vendor; you need to check out your prospective guide as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thus, if you are seriously considering a particular vendor, ask them to identify the specific guide who would lead your tour. &nbsp;Find out how long the guide has worked with them and whether the guide is full-time or part-time. &nbsp;Sometimes the vendor will give you the guide\u2019s phone number so you can call them and evaluate their personality and English fluency. &nbsp;Otherwise (or also), get contact information for references who have toured with that particular guide. &nbsp;(I prefer phone numbers; it is easy for a vendor to engage a shill to respond to emails. &nbsp;But, some people don\u2019t want to be called.) &nbsp;I have called all over the world to inquire about proposed guides, and I consider all this effort to have been well-spent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"s2\">Negotiating Prices<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tour vendors \u2013 particularly small local organizations that lead rides in the Developing World, but some larger ones as well \u2013 are willing to negotiate prices. &nbsp;But, few will do this unless the group has more than two \u2013 advantageously, more than three &#8211; participants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If one of your group is willing to handle all vendor negotiations and finances, your group will have a leg up in negotiating prices because one person will control a significant block of business. &nbsp;And if you need to make payments in foreign currencies, you can make block payments to save substantial costs on exchange rates and wire fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On this point, try to avoid making payment using your credit card. &nbsp;Tour vendors charge an additional 3.5% &#8211; 5% to recoup the fees charged to them, and you seldom get a reasonable exchange rate. &nbsp;Use your bank\u2019s wire services if you must, but I have had much better success using OFX.COM. &nbsp;And, TransferWise.com has a very good reputation. &nbsp;Just remember that it takes some time to open an account with either firm; they investigate you to comply with Know Your Customer regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I have found it unfeasible to try to book airfare as a block purchase because people prefer different travel classes and different departure airports.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"s2\">Travel Insurance<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Travel insurance is essential if you plan to cycle in the Developing World. &nbsp;Cycling is intrinsically dangerous, and if you have ever had to ride in the traffic-filled cities of China, India, or Vietnam you have certainly had moments when you expected to need emergency medical care! &nbsp;Please refer to my article entitled <span class=\"s2\">Pedaling Your Way Through Travel Insurance<\/span> to learn the basics of purchasing this essential commodity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I welcome your comments and will update this article as required. &nbsp;Feel free to contact me at <a href=\"mailto:adventures@mafw.org\"><span class=\"s4\">adventures@mafw.org<\/span><\/a> .<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mark Jay<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rev. 2.0 2020-11-19<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cycling in the Developing World poses unique challenges. &nbsp;Things we take for granted \u2013 quality medical care, reliable electrical power, air conditioning, stool-type toilets \u2013 are often entirely missing. &nbsp;Adaptation is required: if you have to use a slit toilet at night in the dark, make sure that your pockets are secure. &nbsp;Nothing that leaves &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Engaging a Tour Vendor\u00a0in the Developing World\u00a0(Revised\u00a0March,\u00a02022)\u00a0\" class=\"read-more button\" href=\"https:\/\/mafw.org\/staging\/engaging-a-tour-vendor-in-the-developing-world-revised-march-2022\/#more-192907\" aria-label=\"Read more about Engaging a Tour Vendor\u00a0in the Developing World\u00a0(Revised\u00a0March,\u00a02022)\u00a0\">Read more<\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-192907","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/pages\/192907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/comments?post=192907"}],"version-history":[{"count":0,"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/pages\/192907\/revisions"}],"wp:attachment":[{"href":"https:\/\/mafw.org\/staging\/wp-json\/wp\/v2\/media?parent=192907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}